Returns & Refunds

Returns & Refunds

We want you to feel confident shopping with GENTELUXIO™. If something is not right with your order, our support team is here to help.

30-Day Return Policy

Eligible items may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return, the item must:

  • Be requested within 30 days of delivery.
  • Be unworn, unused, and in original condition.
  • Include all original tags, accessories, and packaging.
  • Show no signs of wear, damage, alteration, odor, or misuse.
  • Be accompanied by your order number or proof of purchase.

How to Request a Return

Before sending any item back, please contact our customer support team. Returns sent without prior authorization may not be accepted.

Step 1

Email us with your order number and the reason for your return.

Step 2

Our team will review your request and provide return instructions if your item is eligible.

Step 3

Package your item securely and ship it according to the instructions provided by our team.

Exchanges

If you ordered the wrong size, please contact us as soon as possible. Eligible size exchanges may be accepted depending on product availability.

For footwear and apparel, we strongly recommend reviewing the size chart on the product page before ordering.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly.

Please include:

  • Your order number.
  • A short description of the issue.
  • Clear photos or video showing the problem.
  • A photo of the packaging when applicable.

Once reviewed, we may provide a replacement, exchange, or refund depending on the situation.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method. Processing times vary depending on your bank or payment provider.

Original shipping charges, if any, are generally non-refundable unless the item arrived damaged, defective, or incorrect.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to an error on our part or an eligible damaged/defective item.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been fully processed.

Non-Returnable Items

The following items may not be eligible for return:

  • Items showing signs of wear or use.
  • Items damaged after delivery.
  • Items missing original packaging or accessories.
  • Personalized or customized items.
  • Items returned after the applicable return period.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

Important Notice

Do not send a return to the address shown on your package without first contacting us. The correct return location may vary depending on the product and fulfillment center.

Need Help With a Return?

Our customer care team is ready to assist with returns, exchanges, damaged items, or sizing concerns.

Contact Support