Petvify Shipping Policy

Thank you for shopping with Petvify. We’re committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order ships, you’ll receive a confirmation email containing your tracking number.

Estimated Delivery Times

• Australia: 5–10 business days
• New Zealand: 7–14 business days

Delivery times begin after processing and are estimates only. Delays may occur because of customs, carriers, severe weather, holidays, or other circumstances outside our control.

Shipping Costs

Any applicable shipping fees or free-shipping offers will be displayed at checkout before payment.

Order Tracking

Tracking details will be emailed once your order has shipped. Please allow up to 48 hours for the carrier’s system to display tracking updates.

Incorrect Shipping Address

Please check your delivery information carefully before placing your order. If you notice an error, contact us immediately at [your support email].

We cannot guarantee that an address can be changed after an order has been processed or shipped. Petvify is not responsible for orders delivered to addresses entered incorrectly by the customer.

Delayed or Missing Orders

If your tracking has not updated for more than seven business days or your order has not arrived within the estimated delivery window, contact us with your full name and order number.

If tracking shows that the package was delivered, please check with household members, neighbours, and the local carrier before contacting us.

Damaged Packages

If your order arrives damaged, contact us within seven days of delivery. Please include:

• Your order number
• A description of the issue
• Clear photographs or videos of the package and product

We’ll review your request and provide an appropriate solution.

Customs and Import Charges

International customers may be responsible for customs duties, import taxes, or handling fees charged by their country. These fees are not included in the purchase price unless clearly stated at checkout.

Multiple Packages

Some orders may arrive in separate packages. If this happens, you may receive more than one tracking number.

Contact Us

For shipping assistance, contact us at:

Email: support@petvify.com
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m.